Channels

A channel is anyone who sells your cabins: your own office (back office), a travel agency, or an online platform such as nilecrz. Each channel has a contract per vessel. See Channels and contracts for the ideas behind it.

The contract

Each contract line shows:

• Allocation: shared pool (sells from your free cabins), allotment (its own reserved cabins) or on request (asks first).
• Payment: channel collects, prepaid to us or on credit.
• Price: the rate as is, a markup or a commission (a percentage).
• Holds: how long its checkout and option holds last.
• Answer requests within: for on-request contracts.

Stop selling / Resume selling pauses one channel without touching the others. Owners can add channels and contracts.

Allotments

An allotment sets cabins aside for one agency on chosen departures. New allotment (owners and reservations) asks for the date range, the cabins per category and the release days. Unused cabins return to general sale that many days before each departure, automatically.

API clients (online platforms)

A platform's system signs in with an API client: a public client ID and a secret.

• New API client creates one. The secret is shown once, in a box with a Copy button. Send it to the platform safely. It cannot be shown again.
• To change a secret without downtime: Add a second secret, let the platform switch to it, then Revoke the old one.
• Each secret shows when it was last used.

Webhooks

A webhook endpoint is the platform's address that Riverdesk notifies when something changes: a booking confirmed, availability changed. The signing secret is also shown once. Delivery log shows every message, delivered, waiting or failed, with Send again to replay one.