Staff guide
Pilot dashboard
Owners see Pilot in the menu. It answers one question: is it safe to keep running?
| Card | Healthy looks like |
|---|---|
| Invariant check | All invariants hold: cabins, holds and bookings add up everywhere |
| Oversells | No oversells. A cabin taken out in an emergency while booked is listed separately: sales there are already stopped |
| Request response times | Requests received and answered in the last 30 days, how many are waiting or timed out, and how fast you answer (median, and the time within which 90% are answered) |
| Open exceptions | Few, and not old |
| Bookings by channel | Bookings, confirmed, cancelled and open requests per channel in the last 30 days |
If the invariant check ever shows a problem, sales have already stopped where it occurred. Contact the Riverdesk team.