Riverdesk
Contents

Staff guide

Pilot dashboard

Owners see Pilot in the menu. It answers one question: is it safe to keep running?

Card Healthy looks like
Invariant check All invariants hold: cabins, holds and bookings add up everywhere
Oversells No oversells. A cabin taken out in an emergency while booked is listed separately: sales there are already stopped
Request response times Requests received and answered in the last 30 days, how many are waiting or timed out, and how fast you answer (median, and the time within which 90% are answered)
Open exceptions Few, and not old
Bookings by channel Bookings, confirmed, cancelled and open requests per channel in the last 30 days

If the invariant check ever shows a problem, sales have already stopped where it occurred. Contact the Riverdesk team.