Features
Everything a Nile cruise reservations office needs, from the first enquiry to the passenger manifest.
Today
Your daily action list: requests waiting for an answer with their deadline, options and payment holds expiring, deposits and balances due, guest names missing before the cut-off, departures with cabins still to assign, and exceptions that need a decision.
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Fast phone booking
Choose who the booking is for (a direct guest or an agency), filter by itinerary, tap a sailing that has room, and enter the lead guest. Prices update as you add cabins, adults and children's ages. One tap confirms — or files a request when the agency's contract is on request.
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Bookings
Search by reference, guest, agency or date. Each booking shows its cabins, guests, payments, revisions and documents. Change the date or the cabins with the price and amendment fee shown first, or cancel with the penalty shown before you confirm.
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Requests
Agency requests with a countdown to their deadline. Accept, decline with a reason, or offer another sailing — the agency is told at once.
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Inventory
Free cabins per departure and category, with what is booked, held, allotted or blocked. Block cabins for repairs, stop or resume sales, or take a cabin out of service in an emergency.
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Schedule
Departures for 18 months from your weekly route. Cancel a departure, move dates, change a port or plan dry dock — Riverdesk shows exactly which bookings are affected before anything changes.
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Rates and policies
Prices per season, category and occupancy, per person or per cabin, per night or per itinerary, in USD, EUR or EGP. Child bands, cancellation penalties, deposits and supplements such as gala dinners.
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Channels
Contracts per agency and platform: shared inventory, allotments that return to sale before departure, or on request. Who collects payment, credit limits, markup or commission. API keys and webhooks for online platforms.
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Payments
A ledger of every payment, refund and correction, in any currency with its exchange rate. Nothing is edited or deleted: mistakes are reversed.
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Guests and manifests
Who is aboard each departure, with cabins assigned automatically before the cut-off and moved by hand when needed. Manifests and rooming lists in PDF and Excel.
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Vacancy sheet
Free cabins for the coming weeks, as a PDF, Excel file or an image to send on WhatsApp to agencies not yet connected.
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People and settings
Invite staff by email with a role — owner, reservations, finance or read-only. Owners and finance use two-step sign-in. Company defaults for holds, deadlines and the voucher text.
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