Signing in for the first time

Your invitation

You cannot sign up to Riverdesk on your own: an owner of your company invites you by email, with a role. Invitations last 14 days; if yours has expired, ask the owner to invite you again.

To accept it:

1. Open the sign-in page and choose First time here? Create your password.
2. Enter the same email address the invitation was sent to, and choose a password of at least 10 characters.
3. Riverdesk sends you an email. Open its link on the same computer or phone. The link signs you in and links your login to your company.

If the link says it has expired, create your password again: a new email arrives.

One login belongs to one company. If you work for two cruise companies, you need two email addresses.

The two-step code (owners and finance)

Owners and finance staff can see money and change important settings, so they also need a code from an authenticator app on their phone. Google Authenticator, Microsoft Authenticator and 1Password all work.

The first time:

1. Sign in with your email and password.
2. Riverdesk shows a QR code. In the authenticator app, tap + and scan it. If you cannot scan it, choose Enter a setup key, type the key shown under the QR code, and choose Time based.
3. Type the 6-digit code from the app into Riverdesk.

After that, every sign-in asks for the current code. The code changes every 30 seconds. If one is refused, wait for the next. Your phone's clock must be set automatically, because the codes depend on the time.

If you lose your phone, ask another owner to help. Never share your code, and never send a screenshot of the QR code.

Forgotten password

On the sign-in page, choose Forgot your password? and enter your email. If it has a Riverdesk login, a link arrives by email. Open it on the same device and choose a new password. If you use a two-step code, Riverdesk asks for it before the new password.

Switching language

Use العربية / English at the top of any screen. Riverdesk remembers your choice on your profile.

Signing out

Sign out is at the top of every screen. Sign out on shared computers.