Payments, deposits and refunds

Who collects the money

Each channel's contract says:

Mode	Meaning	Booking is confirmed
Channel collects	The platform takes the guest's money and settles with you	At once
Prepaid to us	The guest pays you directly (your office's bookings)	When the deposit is paid
On credit	The agency pays you later, up to its credit limit	At once, while within the limit

Deposit and balance

The payment policy sets them, for example a 25% deposit and the balance 30 days before embarkation. A booking made less than 30 days before owes the balance straight away. Today lists deposits due and balances due within three days or overdue.

Currencies

Rates can be in USD, EUR or EGP. A payment in another currency is recorded with its exchange rate, and the booking is credited in its own currency.

The ledger never changes

Every payment, refund and correction is a new line. Nothing is edited or deleted: a mistake is undone with a reversal, so the history shows exactly what happened and when.

Refunds

After a cancellation, Riverdesk works out the refund due: what was paid, minus the penalty and any fees kept. The booking shows refund due until the refund is recorded.